1. Object
These general conditions define the rights and obligations of the parties as part of the remote reservation of services offered by our establishment whose contact details are specified in this reservation confirmation document. They govern all the stages necessary for booking and monitoring the reservation between the contracting parties. The Customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations concluded by internet, via our reservation platform.
2. Reservation
The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, the destination and the procedures for booking the services available on our reservation platform and having requested and obtained necessary and/or additional information to make its reservation in perfect knowledge of the facts. The Customer is solely responsible for his choice of services and their adequacy to his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed to be accepted by the customer after the reservation process.
3. Reservation process
The reservations made by the customer are made through the dematerialized reservation voucher accessible online on our reservation platform. The reservation is deemed to be formed upon receipt of the reservation voucher. The Customer undertakes, prior to any reservation, to complete the information requested on the right or the Reservation request. The customer attests to the veracity and accuracy of the information transmitted. After the definitive choice of services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a warranty or prepayment request, the consultation and acceptance of the general conditions of sale and the conditions of sale of the price reserved before the validation of the reservation and, finally, the validation of the reservation by the Customer.
4. Acknowledgment of receiving the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receiving the reservation by email summarizes the contract offer, reserved services, prices, conditions of sale relating to the selected rate, accepted by the Customer, the date of reservation made, the information relating to the after-sales service, as well as the address of the seller's establishment to which the Customer may submit its complaints.
5. Cancellation or modification because of the customer
It is recalled to the Customer, in accordance with article L. 121-21-8 12 ° of the consumer code, that it does not have the right of withdrawal provided for in article L. 121-21 of the consumer code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with preparation may not be subject to any modification and/ or cancellation. The sums paid in advance that the deposit will not be the subject of any refund. In this case, it is mentioned in the conditions of sale of the price. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be carried out directly with the establishment, whose telephone contact details are specified on the confirmation of the reservation sent by email. Any reservation is nominative and can in no case be assigned to a third party, whether free of charge or for a single basis.
6. Consumption of the service
Pursuant to the regulations in force in certain countries, the Customer may be asked on arrival to fill in a police sheet. To do this, the Customer will be asked to present an identity document to check whether or not he has to complete the police sheet. Any behavior contrary to good mores and public order will bring the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. For establishments with internal regulations, the Customer accepts and undertakes to comply with said regulation. In the event of non-compliance by the Customer of one of the provisions of the internal regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a payment has already been made.
7.
The photographs presented on our reservation platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give an overview as exact as possible of the services offered, variations can occur between the time of reservation and the day of consumption of the service. The establishment cannot be held responsible for the non -performance or poor execution of the reservation in the event of force majeure, due to the third party, due to the customer, in particular the unavailability of the Internet, impossibility of access to the website, external intrusion, computer viruses or in case of prepayment not authorized by the banner's bank. Any reservation or payment which would be irregular, ineffective, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the cost of the Customer, without prejudice to any civil or criminal action against the latter.
8. Complaints
Complaints relating to the non -performance or poor execution of the reserved services must, under penalty of foreclosure, be brought to our knowledge in writing within eight days after the date of departure of the establishment.
9. Price
The prices relating to the reservation of the services are indicated before and when booking. The prices are confirmed to the customer by going up TTC, in the commercial currency of the establishment, and are only valid for the duration indicated on the reservation platform. If the flow rate at the establishment is carried out in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, except special provisions indicated on site. Unless otherwise stated on the reservation platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if necessary, presented on the prices page, must be paid directly on site to the establishment. Prices take into account the VAT applicable to the day of the order and any change in the rate applicable to VAT will be automatically rejected on the prices indicated on the billing date. All modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically passed on to the prices indicated on the date of invoicing.
10. Payment
The Customer communicates his bank details as a reservation guarantee unless conditions or special prices, by credit card or private (Visa, Mastercard, American Express, Diners Club ... Depending on the possibilities offered by the establishment's reservation platform) by directly indicating, in the area provided for this purpose (secure seizure by SSL encryption), the card number, Its validity date (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogram. He must present himself to the establishment with the bank card that allowed him to guarantee the reservation. The payment of payment is made at the establishment during the stay, except in the case of special conditions or prices where the partial or total payment of payment is made during the reservation. This preparation is described as a deposit. In the event of a show (reservation not canceled - customer not present) of a guaranteed bank card reservation, the establishment will debt the customer, as a lump sum allowance, of the amount indicated under its general conditions and special conditions of sale. The establishment has chosen Elloha.com/stripe.com to secure online payments by bank card. The validity of the customer's payment card is verified by Stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, reached ceiling, entry error ... In the event of a problem, the customer must get closer to his bank on the one hand, from the establishment on the other hand to confirm their reservation and payment method. In the case of a price subject to online prepayment, the amount paid in advance, which are the deposit, is debited at the time of booking. Some establishments may generate invoices/notes electronically, the original file is certified and available online at the Internet address communicated by the establishment.
11. Respect for privacy
The Customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of responses by the presence of an asterisk. The information processed is intended for the establishments, Elloha.com, its entities, its partners, its providers (and in particular on online payment providers). The customer authorizes Elloha.com to communicate his personal data to third parties provided that such communication is compatible with the realization of operations incumbent on Elloha.com for these general conditions and in connection with the customer protection charter. In particular during online payment, the customer's bank details must be sent by the payment service provider Stripe.com to the establishment's bank, for the execution of the reservation contract. The Customer is informed that this data transfer can therefore perform in foreign countries not having adequate personal data protection within the meaning of the Data Protection Act. However, the Customer consents to this necessary transfer for the execution of his reservation. Constellation SAS / Stripe.com in their capacity as professional, have committed themselves to the establishment to take all security and compliance with data confidentiality for data transfers.
12.
The entry of the required banking information, as well as the acceptance of these general conditions and the good or the request for reservation, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of Elloha.com. will be kept under reasonable security conditions and considered as evidence of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
13. Force majeure
The force majeure means any event outside the parties with a character that is both unpredictable and insurmountable which prevents either the customer or the establishment from ensuring all or part of the obligations provided for in the contract. Are considered as force majeure or fortuitous cases those usually recognized by the case law of French courses and courts. Each party cannot be held responsible for the other party in the event of non -performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party supports the charge of the costs which result from it.
14.
These general conditions of sale are governed by the law of the country of the establishment without obstructing the imperative provisions that are protecting possibly applicable from the country of consumer residence.
15. Full
These general conditions of sale, the conditions of sale of the price reserved by the customer, and the good or the reservation request express all the obligations of the parties. No general or specific condition communicated by the Customer may be integrated into these General Conditions. The documents forming the contractual commitments between the parties are, in order of decreasing priority, the good or the request for reservation (including the specific conditions of the reserved price) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing in the reservation voucher will be the only applicable for the obligation in question. These general conditions of sale by internet may be modified at any time and/or supplemented by the establishment. In this case, the new version of the General Conditions of Sale by Internet will be put online by the establishment. As soon as it is put online on the Internet, the new version of the General Conditions of Internet sales will automatically apply for all customers.